pkoko Privacy Policy

1. Who We Are

pkoko is an online betting and casino platform operating at pkoko.xyz, serving players in Bangladesh. When this Privacy Policy refers to "pkoko", "we", "us", or "our", it means the pkoko platform and the team responsible for operating it.

pkoko acts as the data controller for the personal information you provide when registering and using the platform. This means pkoko is responsible for deciding how and why your personal data is collected and processed. If you have any questions about this role or about your data, contact us at [email protected].

2. Data We Collect

pkoko collects the following categories of personal data from players:

pkoko does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law for responsible gaming purposes (for example, if you self-exclude and provide a reason).

3. How We Collect Your Data

pkoko collects your personal data through the following methods:

• Direct input: Information you provide when registering, completing KYC verification, making deposits or withdrawals, or contacting pkoko support.
• Automated collection: Technical and usage data collected automatically when you visit pkoko.xyz, including your IP address, device information, and browsing behaviour on the platform.
• Cookies and tracking: pkoko uses cookies and similar technologies to recognise your browser, maintain your session, and understand how players use the platform. See Section 7 for full details.
• Third-party sources: pkoko may receive data from payment processors (such as bKash or Nagad) to confirm transaction details, and from identity verification services used during KYC checks.

pkoko does not purchase personal data from data brokers or any other commercial sources. Every piece of data pkoko holds about you comes from your direct interaction with the platform or from the essential service providers that help pkoko operate.

4. Why We Use Your Data

pkoko uses your personal data for the following purposes:

• To create and manage your pkoko account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age as required by our terms and responsible gaming obligations.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and respond to your queries.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To personalise your experience on pkoko, including showing you relevant games and promotions.
• To monitor platform usage and improve pkoko's services over time.
• To comply with legal and regulatory obligations applicable to pkoko.
• To enforce pkoko's Terms and Conditions and other platform policies.

pkoko will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

5. Legal Basis for Processing

pkoko processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the pkoko service you signed up for, including managing your account and processing transactions.
• Legal obligation: pkoko is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: pkoko processes some data based on its legitimate interest in operating a secure, fair, and commercially viable platform — for example, fraud detection and platform analytics.
• Consent: Where pkoko relies on your consent to process data — such as for optional marketing communications — you can withdraw that consent at any time.

6. Who We Share Your Data With

pkoko does not sell your personal data. pkoko may share your data with the following categories of third parties only where necessary and under strict data protection obligations:

• Payment processors: bKash, Nagad, Rocket, and bank partners, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services used to verify your identity and age during account verification.
• Game providers: Where pkoko uses third-party game software, the game provider may receive your player ID and session data to operate the game. They do not receive your full personal profile.
• IT and security providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on pkoko's behalf under strict contractual terms.
• Legal and regulatory authorities: pkoko will disclose personal data to law enforcement, regulators, or courts where required to do so by law.

All third parties that process data on pkoko's behalf are required to handle that data securely and only for the specific purpose for which it was shared. pkoko does not permit third-party service providers to use your data for their own purposes.

7. Cookies & Tracking Technologies

pkoko uses cookies and similar tracking technologies on pkoko.xyz. Cookies are small text files stored on your device that help pkoko recognise your browser and remember your preferences. Here is how pkoko uses them:

You can control cookies through your browser settings. Note that disabling essential cookies will prevent pkoko from functioning correctly. pkoko does not use third-party advertising cookies or sell cookie data to advertisers.

8. Data Retention

pkoko retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account plus 5 years after closure, as required for anti-money laundering compliance.
• Transaction records: Retained for 7 years from the date of the transaction in line with financial record-keeping requirements.
• Support communications: Retained for 3 years from the date of the last communication.
• Usage and technical data: Retained for 12 months on a rolling basis, then anonymised or deleted.
• Self-exclusion records: Retained for the duration of the exclusion period plus 5 years to prevent re-registration during the exclusion window.

When data is no longer required, pkoko securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

9. Your Privacy Rights

As a pkoko player, you have the following rights over your personal data. You can exercise any of these rights by contacting [email protected]:

pkoko will respond to all data rights requests within 30 days. In complex cases, pkoko may extend this period by a further 30 days and will notify you if this is necessary. pkoko will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

10. Data Security

pkoko takes the security of your personal data seriously and has implemented the following technical and organisational measures to protect it:

• SSL/TLS encryption on all pages of pkoko.xyz, protecting data in transit.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring only authorised pkoko staff can access personal data, with all access logged.
• Regular security audits and penetration testing of the pkoko platform.
• Two-factor authentication available for all player accounts.
• Automatic session timeouts to protect inactive accounts.
• Secure, encrypted storage of all KYC documents with limited access.

Despite these measures, no online platform can guarantee 100% security. If pkoko becomes aware of a data breach that affects your personal data, pkoko will notify you promptly and take immediate steps to contain and investigate the breach.

11. Children's Privacy

pkoko is strictly an adults-only platform. pkoko does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on pkoko or attempt to use any pkoko service.

If pkoko discovers that it has inadvertently collected personal data from a person under 18, it will immediately delete that data and close the associated account. If you believe a minor has registered on pkoko, please contact [email protected] immediately.

12. Changes to This Privacy Policy

pkoko may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to pkoko's data practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes — particularly those that affect how pkoko uses your personal data — pkoko will notify registered players by email before the changes take effect. Your continued use of pkoko after any update constitutes your acceptance of the revised Privacy Policy.

pkoko recommends reviewing this page periodically. If you have any concerns about a change to this policy, contact [email protected] before continuing to use the platform.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pkoko handles your personal information, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 directly from the pkoko platform
• FAQ: Visit the pkoko FAQ page

pkoko's support team will respond to all privacy-related queries within 5 business days. For data rights requests, the response time is up to 30 days as described in Section 9.